Encouraging Quicker Transactions - Retail 🌎
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: With more and more customers making purchases online, it can feel like retail employees can't keep up with in-store purchases since websites make it easy for customers to buy something quickly. But shopping in a store doesn't need to be a slow experience! In this subject, we'll teach your retail employees how to sell and complete transactions quickly, without sacrificing great customer experience. By focusing on thorough product knowledge, good preparation, time management, and selling techniques, your retail employees will sell more quickly and effectively.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: With more and more customers making purchases online, it can feel like retail employees can't keep up with in-store purchases since websites make it easy for customers to buy something quickly. But shopping in a store doesn't need to be a slow experience! In this subject, we'll teach your retail employees how to sell and complete transactions quickly, without sacrificing great customer experience. By focusing on thorough product knowledge, good preparation, time management, and selling techniques, your retail employees will sell more quickly and effectively.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: With more and more customers making purchases online, it can feel like retail employees can't keep up with in-store purchases since websites make it easy for customers to buy something quickly. But shopping in a store doesn't need to be a slow experience! In this subject, we'll teach your retail employees how to sell and complete transactions quickly, without sacrificing great customer experience. By focusing on thorough product knowledge, good preparation, time management, and selling techniques, your retail employees will sell more quickly and effectively.
Topics
Selling with Speed
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In frontline retail, you want your customers to get what they need as fast as they can, while still maintaining a great customer experience. To do this, there are some specific techniques you can focus on to help customers make their purchases faster. In this topic, we’ll cover how to prepare the store before peak hours, how to use cross-selling and/or upselling to increase sales, and how you can speed up your transaction times with extras services and promotions and still provide great customer service. This topic includes a video to introduce key concepts.
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Questions (level 1, 2, 3)
Video module
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Translated content is typically AI-generated, and in some instances, it's been human-reviewed. Review the list below for translation details within this topic.
English
French
Questions = AI-translated
Video = AI-translated
Spanish
Questions = human-translated
Video = AI-translated
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Use times when your store is less busy to clean and organize the store. This way, when there are more customers in the store, you can focus on helping them with their transactions.
Greet customers within ten seconds of them entering the store, so they know you are available to help them right away.
Stock frequently used items such as bags, cash register paper, and gift cards when customer traffic is low. This way, when the store gets busier, you can keep helping customers pay for their purchases without having to stop to get these items.
Keep additional items that are easy to add-on to a customer’s purchase near the check-out areas. This way, customers can easily add these to their transactions, and you’ll increase sales and save time having to go find them.
Draw customers’ attention to time-sensitive promotions (such as a one-day sale) to increase their sense of urgency for making a buying decision today, rather than waiting.
When appropriate, suggest additional items (cross-selling) or higher-value versions of the same item (upselling) that the customer can buy. This will help increase sales, without you having to let the customer spend more time in the store looking for other items.
Stay informed about your company’s products, so you can speak about them clearly and confidently with customers. This will help reduce transaction time since you won’t have to find the answers.
Offer relevant complimentary services to help close a sale and get the customer to finish their transactions quicker.
