Leadership Essentials - Managing Your Team for Quick Transactions - Retail
Languages: English
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: If you want your sales team to sell more items in less time, you will need to make sure your store is set up to support them. This means your team needs to know your products and services and how to cross-sell and upsell them effectively. It also means your store's cash desk needs to be well-stocked. In this subject, we'll cover what you need to know to help your sales associates finish transactions quicker, including what to train them on, how to schedule and plan their tasks, and what promotions and offers can help close a sale.
Languages: English
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: If you want your sales team to sell more items in less time, you will need to make sure your store is set up to support them. This means your team needs to know your products and services and how to cross-sell and upsell them effectively. It also means your store's cash desk needs to be well-stocked. In this subject, we'll cover what you need to know to help your sales associates finish transactions quicker, including what to train them on, how to schedule and plan their tasks, and what promotions and offers can help close a sale.
Languages: English
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: If you want your sales team to sell more items in less time, you will need to make sure your store is set up to support them. This means your team needs to know your products and services and how to cross-sell and upsell them effectively. It also means your store's cash desk needs to be well-stocked. In this subject, we'll cover what you need to know to help your sales associates finish transactions quicker, including what to train them on, how to schedule and plan their tasks, and what promotions and offers can help close a sale.
Topics
Setting Up Your Store and Training Your Employees to Make Quick Transactions
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In frontline retail, you want your customers to get what they need as fast as they can, while still maintaining a great customer experience. To do this, there are some specific techniques you can focus on as a manager to help customers make their purchases faster. In this topic, we’ll cover how you can prepare the store before peak hours, how to help your sales associates use cross-selling and/or upselling to increase sales, and how you can help sales associates speed up transaction times by planning extra services and promotions.
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Questions (level 1, 2, 3)
Video module
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This topic is currently available in English.
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Schedule your strongest salespeople when the store is busiest. This way, they will finish sales quicker and keep traffic in the store flowing.
Instruct your team to clean and organize the store when it’s less busy. This way, when there are more customers in the store, your team can focus on helping customers with their transactions.
Ask your team to greet customers within ten seconds of them entering the store, so customers know they are ready to help them right away.
Be sure to order frequently used items such as bags, cash register paper, and gift cards when traffic is low. This way, when the store gets busier, your team can keep helping customers pay for their transactions without being delayed.
Display items that are easy to add-on to a customer’s purchase near the check-out areas. This way, customers can easily add these to their transactions, increasing sales and saving time by not having to send them to another part of the store for them.
Plan time-sensitive promotions (such as a one-day sale) to increase customers’ sense of urgency so they make a purchase today rather than waiting.
Train your sales team on items they can cross-sell (additional items customers can buy) or upsell (higher-value versions of the same item). This will help them increase sales without having to let the customer spend more time in the store.
Keep your employees informed of your company’s products and their features, so they can speak about them clearly with customers. This will reduce the time it takes to make a sale since they won’t have to find the answers.
Plan promotions or complimentary services to help your sales team close sales and get the customer to complete their transactions quicker.
