Customer Service - Grocery 🌎
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: In this training, learners are exposed to the key elements of customer service. From making sure customers feel acknowledged and engaged in all areas of the store, to ensuring they feel well cared for throughout their shopping experience, learners will graduate the topics feeling confident in their abilities to make and keep customers happy. By responding to a variety of customer-service related questions and scenarios, such as the impact of eye contact, and assessing body language, learners will demonstrate their abilities to recall and apply their new knowledge.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: In this training, learners are exposed to the key elements of customer service. From making sure customers feel acknowledged and engaged in all areas of the store, to ensuring they feel well cared for throughout their shopping experience, learners will graduate the topics feeling confident in their abilities to make and keep customers happy. By responding to a variety of customer-service related questions and scenarios, such as the impact of eye contact, and assessing body language, learners will demonstrate their abilities to recall and apply their new knowledge.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: In this training, learners are exposed to the key elements of customer service. From making sure customers feel acknowledged and engaged in all areas of the store, to ensuring they feel well cared for throughout their shopping experience, learners will graduate the topics feeling confident in their abilities to make and keep customers happy. By responding to a variety of customer-service related questions and scenarios, such as the impact of eye contact, and assessing body language, learners will demonstrate their abilities to recall and apply their new knowledge.
Topics
Acknowledging and Engaging Customers - Grocery
-
Learners are taught some simple steps to help them confidently and effectively make customers feel engaged. This topic also addresses some helpful points to help learners build rapport with customers during simple interactions.
-
Questions (level 1, 2, 3)
Video module
-
Translated content is typically AI-generated, and in some instances, it's been human-reviewed. Review the list below for translation details within this topic.
English
French
Questions = human-translated
Video = human-translated
Spanish
Questions = human-translated
Video = human-translated
-
Acknowledge customers by making eye contact. This lets customers know that you see them, and you’re paying attention to them.
Practice the 10-foot rule. Acknowledging the customer as soon as they're within 10 feet of you makes them feel welcomed and valued in your store.
Acknowledge customers with a smile and a cheerful greeting.
Engage customers in friendly conversation. It helps to build rapport with your customers, and it’s easier for you to offer a solution for their needs.
Make customer assistance your first priority.
Communicate a genuine interest in providing an excellent experience for your customers.
Look for additional ways to make customers feel welcomed. Customers often make purchases because you have made them feel special and given them a fun experience in your store.
Observe and react to a customer’s body language: hurried, lost, confused/frustrated. This will help you understand how to offer the best type of customer service.
Overcome biased behaviors, like only approaching customers who make you more comfortable. This is called “like me” bias. This kind of bias can make some customers feel ignored or unimportant and have a very negative effect on customer service.
