Loss Prevention Strategies - Managing Transactions for Cashiers - Grocery 🌎
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: Grocery stores are vulnerable to theft in many ways. Whether it's through shoplifting, poor scanning, or cash handling practices, cashiers can help prevent it. Cashiers are often the last person a customer interacts with before they leave your store, so it's important they know what they can do to stop loss from happening. In this subject, learners are taught what to do if they witness shoplifting, how to scan items, what to monitor in self-serve checkout areas, and more.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: Grocery stores are vulnerable to theft in many ways. Whether it's through shoplifting, poor scanning, or cash handling practices, cashiers can help prevent it. Cashiers are often the last person a customer interacts with before they leave your store, so it's important they know what they can do to stop loss from happening. In this subject, learners are taught what to do if they witness shoplifting, how to scan items, what to monitor in self-serve checkout areas, and more.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: Grocery stores are vulnerable to theft in many ways. Whether it's through shoplifting, poor scanning, or cash handling practices, cashiers can help prevent it. Cashiers are often the last person a customer interacts with before they leave your store, so it's important they know what they can do to stop loss from happening. In this subject, learners are taught what to do if they witness shoplifting, how to scan items, what to monitor in self-serve checkout areas, and more.
Topics
Preventing Loss During a Transaction - Grocery
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Loss can happen even when a customer is paying for their purchases. At the register, there are many things a cashier should watch for when helping a customer to prevent lost inventory and revenue. In this topic, learners are taught how to stop theft during a transaction. Strategies include looking for hidden items, communicating with customers to help avoid scams, handling bulk orders, and more.
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Questions (level 1, 2, 3)
Video module
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Translated content is typically AI-generated, and in some instances, it's been human-reviewed. Review the list below for translation details within this topic.
English
French
Questions = AI-translated
Video = AI-translated
Spanish
Questions = human-translated
Video = human-translated
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Check the bottom of carts for items customers may have intentionally or accidentally left there by asking the customer directly, or using mirrors on the till (if applicable) to make sure nothing is missed at the checkout.
Look inside of reusable bags customers carry with them for items they may have left inside, whether intentionally or unintentionally, to make sure nothing is missed at the checkout.
Individually scan every item or count items to ensure that products are accurately accounted for, and the customer is paying the right price for each item.
Be aware of current scams and counterfeit bills to help prevent inaccuracies in the cash drawer.
Keep the cash drawer closed when it’s not in use to help prevent theft.
Communicate to customers about how much you are receiving and giving in cash to avoid arguments and miscommunication about cash flow.
Stay focused and avoid distractions at the cash register so you don’t make a mistake and create errors when finishing a transaction.
Check that what you’ve rung through is what the customer actually purchased, as price stickers may have been switched. This will help keep your inventory accurately up to date.
Be aware of what sales are on this week to avoid accidentally discounting products.
Tips for Reducing Loss and Managing Inventory - Grocery
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One of the best ways to reduce loss is to stop it before it happens. In this topic, learners are taught some strategies for dealing with customers that may be shoplifting. This includes what to monitor at a self-serve checkout area, what to do if you witness someone stealing, what to remember when processing refunds, and more.
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Questions (level 1, 2, 3)
Video module
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Translated content is typically AI-generated, and in some instances, it's been human-reviewed. Review the list below for translation details within this topic.
English
French
Questions = AI-translated
Video = AI-translated
Spanish
Questions = human-translated
Video = human-translated
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If you think the customer you are helping at the cash register is acting suspicious, alert your manager in a subtle way to help prevent shoplifting.
Don’t accuse a customer of shoplifting, even if you think they are. Instead, make a mental note of what they look like, and ask them if they need help to deter them.
Don’t leave the store to chase after a customer if you witness them shoplifting; let them go and follow internal procedures so that no further loss will happen.
Know your store’s return policies so you can answer questions about it and avoid issues with inventory management when processing returns.
Know your store’s policies for foreign cash exchange you can and can’t accept to avoid imbalances in your register.
Never leave self-checkouts unattended to help prevent theft.
Monitor customers at self-checkouts for suspicious activity like switching stickers or improperly scanning items to help prevent theft.
