Grocery Bagging Techniques Using Plastic Bags 🌎
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: When it comes to bagging groceries, everybody has their preferences. In this subject, learners are taught how to pack stable grocery bags for easier and safer transport, what items can be bagged together and what should never be bagged together, where to place items in shopping carts for better stability, and things they can do to provide a comfortable shopping experience, which will leave the customer a positive last impression of the store.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: When it comes to bagging groceries, everybody has their preferences. In this subject, learners are taught how to pack stable grocery bags for easier and safer transport, what items can be bagged together and what should never be bagged together, where to place items in shopping carts for better stability, and things they can do to provide a comfortable shopping experience, which will leave the customer a positive last impression of the store.
Languages: English, French, Spanish (North America)
Media Editing: The video module(s) in this subject are editable under our Content Studio offering unless otherwise indicated. For more information about Content Studio, contact your CSM.
Description: When it comes to bagging groceries, everybody has their preferences. In this subject, learners are taught how to pack stable grocery bags for easier and safer transport, what items can be bagged together and what should never be bagged together, where to place items in shopping carts for better stability, and things they can do to provide a comfortable shopping experience, which will leave the customer a positive last impression of the store.
Topics
Preparation and Packing Stages
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Paper or plastic? In this topic, paper and plastic don’t refer to money, they refer to grocery bags. When it comes to bagging groceries, many customers have their own preference - some customers even bring their own reusable bags. In this topic, learners are taught how to build walls, square foundations, and to pack groceries in layers to make any type of bag stable and easy for the customer to lift and carry. This topic includes an interactive module to aid learning.
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Questions (level 1, 2, 3)
SCORM module (This module was created in a tool that is not supported by our Content Studio offering.)
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This topic is currently available in English.
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When greeting customers, ask if they would prefer paper or plastic bags. This gives the customer the opportunity to let you know their preference or offer their own reusable bags.
When using a paper bag, open it by putting one hand through the center opening and squaring the bottom base to enable the paper bag to stay upright. (Bag is supported by its square base)
Do not snap a paper bag to open it; it can cause injury if a corner were to hit someone in the eye.
When using a plastic bag, gently open it by pulling it softly apart to avoid damaging or distorting the bag.
Avoid licking your fingers to help you open a plastic bag as it is unhygienic.
To make the grocery bag more stable and easier for the customer to transport, use boxed items and cans to build a square foundation.
Help make the grocery bag more stable and easier for the customer to carry by building walls in the bag with boxed items, tall items, and cans.
Pack grocery items in layers, starting with heavy items on the bottom, and lighter items on top. Placing light items at the top won’t crush any of the other items in the bag.
Never throw items in a bag; gently place items at an appropriate speed. Dropping or throwing items can damage the item or other grocery items already in the bag.
To prevent a bag from tearing, and to make it easier for the customer to carry, distribute the weight of the groceries among several bags.
Don’t overload a single bag with heavy merchandise, so the bag doesn’t break, or the customer doesn’t get hurt when they lift or carry the bag.
Preview of topic image for “Preparation and Packing Stages” as this topic’s module is a SCORM.
Item Separation
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When it comes to packing groceries, there are some hard and fast rules to abide by to avoid cross-contamination and crushing or breaking items. In this topic, learners are taught which items should be packed together, like glass jars and boxes, and which items should never be packed together, like food items and household chemicals. Learners are also taught what should be packed separately, what shouldn’t put in bags at all, and more. This topic includes an interactive module to aid learning.
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Questions (level 1, 2, 3)
SCORM module (This module was created in a tool that is not supported by our Content Studio offering.)
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This topic is currently availalbe in English.
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Place similar products together to avoid cross-contamination. For example, between pantry and frozen food items, between food and chemicals, etc.
Main types: fresh produce, raw meat, dry foods, dairy
Can also sort by temperature
Don’t place chemicals and food in the same bag. This will help prevent food items from getting ruined or becoming poisonous from chemical spills.
Do not place fresh produce and raw meat in the same bag. This will help to prevent cross-contamination from fluids that might spill from raw food packaging, like meat.
Make sure that all bottle caps are tightly closed before putting them in a bag to avoid spills and damage to other items.
Put light and breakable goods, like eggs, potato chips, and bakery goods on top of heavier non-breakable items to avoid crushing breakable items.
Don’t bag large items with handles, like gallons of milk or soda boxes, unless asked to by the customer. This helps to reduce unnecessary bag usage and reduces the risk of the items tearing through the bag.
Place greeting cards, gum, and other similar small items into a smaller bag. Ask the customer if they would like to take them separately or if they would like the smaller bag packed with other light items. This helps protect the smaller items, as they can get ruined easily if placed directly into a bag with other products.
Do not place glass items next to each other in a bag, as they can break if they collide with each other. Separate them in between other items or wrap them separately in bags before placing them in a bag with other glass items.
Preview of topic image for “Item Separation” as this topic’s module is a SCORM.
Enhancing the Customer Experience
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Cashiers and grocery baggers are usually the last employees the customer will interact with, so it is important for them to leave a positive last impression. In this topic, learners are taught ways they can enhance the customer experience, like packing a grocery cart, so it has better stability and so that items don’t get crushed or damaged, how to have an efficient bagging process, and more.
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Questions (level 1, 2, 3)
Video module
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Translated content is typically AI-generated, and in some instances, it's been human-reviewed. Review the list below for translation details within this topic.
English
French
Questions = human-translated
Video = AI-translated
Spanish
Questions = human-translated
Video = AI-translated
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Assist customers with heavier items, like soda boxes or large bags of pet food, and place them in the lower area of their shopping cart. This helps save space in the main section of the cart and provides better cart stability.
Gently place packed bags into the shopping cart, placing bags with heavier non-breakable items along the bottom of the main basket and place lighter bags on top, so the groceries don’t get crushed or damaged.
If required, offer to assist the customer to their car or the grocery pick up area, especially if they have heavier items. This can help provide a more comfortable shopping experience to customers.
Since baggers and/or cashiers are possibly the last employee the customer will interact with, make sure to thank the customer for their business, to help make sure they have a positive last impression of the store.
Tidy the bagging station in-between each customer. Re-use any leftover open bags that are in good condition and discard any bags that have rips or tears. This will make a more efficient bagging process for the next customer and give a good impression of tidiness.
